Secure Payments

Payment Methods

We accept ALL credit and debit cards . Please click the Paypal icon when you are ready to checkout, then at the bottom of the page click 'Check Out As A Guest', This allows your payment to be made without ever needing a Paypal account and is more secure than standard payment merchants.

Why we use PayPal

You get an extra layer of security when you use paypal. Thats because all your financial information (like your credit card number) is securely encrypted at PayPal. You dont need to to share your financial information with foreverfurnishings when you order.

In addition, your transactions are monitored 24 hours a day, 7 days a week by a dedicated team of security specialists. Their mission is to identify suspicious activity and help protect you from fraudulent transactions.

If you ever notice a charge on an account for something that you did not authorise, report it immediately. Paypal secure will launch a full investigation to find out what is going on and resolve it for you.

What if I dont have a PayPal account?

No problem. Simply continue to checkout as normal and you will have the option on the Secure Paypal page to complete your purchase without registering with Paypal.

For a faster transaction add the item(s) to your basket then simply click the 'Checkout With Paypal' logo at the bottom of the product page. Then select the option 'checkout as a guest'. You can then enter your payment details without using a paypal account.

Any questions , or if you would like to order over the phone please call 01656 789006

 

Returns

If you are unhappy with your purchase please contact us via email or call us on 01656 789006 within 14 days of receiving your item to obtain your returns code.

All returns must be in un used condition and as it was when you received it. If the item was tagged or labelled then these must be present and not tampered with when returning your order.

Please post your return to :

Carpet Off Cuts
Carpet Care
6 Well Street
Porthcawl
Bridgend
CF36 3EB

We will process your return within 24hours of receiving it. Please allow approximately 6-10 working days for the refund to show in your account. Unfortunately,  carpetoffcuts can not refund the delivery cost.

We pride ourselves on exceptional customer service so please contact our team if you require further information.

Refunds

If for any reason you decide to cancel your order before despatch, you will be refunded the full amount including any shipping carriage charge.

If an item is missing from your delivery please notify the courier before signing the documentation, you will then be refunded in full, or the item will be re-delivered free of charge ( which ever you as the customer prefer)