Delivery Information

Who We Use

We use the Royal Mail to deliver our parcels.

 

Collect from store

You are able to collect your item from our store the next working day, located at the following;

Carpet Care, 6 Well Street, Porthcawl, Bridgend, CF36 3BE 

We do not charge for this and is selectable in the checkout process. 

 

How Much Does It Cost 

The cost of delivery is automatically calculated in the checkout process. The delivery cost is calculated on the total weight of the products of which are being ordered.

 

Delivery Times 

Depending on the method selected for delivery during the checkout process and the services you have selected, this can take between 2 to 5 working days to receive your item.

For example, if you have selected our edging / whipping service, we will need to get the carpet edged / whipped before we can post it out. This process normally takes between 2 to 3 days.

 

Returns 

If you are dissatisfied with your purchase for any reason, you have 14 days to return it to us for a full refund. You must contact us prior to sending any products back and request a returns number using the contact form on this website or by calling 01656 789006. We will be unable to accept a return without a returns number. You will be responsible for the delivery cost of the return unless the item is faulty or damaged.